OVERVIEW

Appointments can be scheduled either In-person at a clinic or via Telehealth through video or phone consultations. This article explains how Case Managers select the accepted appointment type in Kawaconn to set up a suitable appointment.

CHOOSE AN ACCEPTED APPOINTMENT

Accepted Appointment Types include:

• • In-person – Only allows appointments conducted directly at the clinic.
  • Telehealth – Only allows remote appointments via video or phone.
  • In-person/Telehealth – The specialist allows you to choose either option based on your preference. When selecting this option, use the Require Telehealth field to specify the appointment type:
    • No (default) = In-person appointment
    • Yes = Telehealth appointment

For Telehealth appointments, two options will be available:

• • Video Consultation Requested: This may be conducted via Kawaconn Video, Zoom, Teams, or other platforms, depending on the specialist.

• • Phone Consultation Requested: You can choose Client Mobile or Client Phone, based on the details entered in Claimant Details. To use a different number, select Other Number and manually enter the number.