OVERVIEW

To ensure effective communication, an interpreter can be arranged for clients who need language support during their appointment. This article explains how Case Managers can add an interpreter to a case.

ARRANGE AN INTERPRETER

1. Go to the Appointment Details section.
2. Navigate to the Interpreter Information sub-section.
3. In the Interpreter Required field, select Yes to request an interpreter.
4. In the Interpreting Language field, choose a language from the drop-down list. If the required language is not available, select the Other Language checkbox and enter it manually.
5. Select Save to store the information.