This section shows whether the case is closed or not, for your update.

Update Cancellation Status

You are free to tick each box according to the case’s status.

• • None: default status. Tick this box when the case should be ongoing.
  • Cancelled-No Fee: Tick this box when the case is canceled and the CM is not charged.
  • Cancelled-With Fee: Tick this box when the case is canceled and the CM must pay a certain fee.

Once either of the last two boxes is ticked, leave a brief comment in the Comments section so others can understand what’s going on.

Send Rescheduling Reminders to Booking CM

Once you have selected either Cancelled – No Fee or Cancelled with Fee, this action will activate the option Send Rescheduling Reminders. If you wish to send rescheduling reminders to both the Case Manager and the staff responsible for the booking, please ensure to check this box.